- The Welcome Call
You’ll receive an initial call from the oﬃce welcoming you to the Columbus Bath family and congratulating you on your investment into your home.
- Lending Agreement
A Finance Manager will detail the lending agreement and explain the various payment options to you.
- Pre-installation Walkthrough
While the ﬁnancing and cost details are being worked out, a walkthrough of the home will be scheduled with a member of the production department.
The certified installers will ensure that every job meets local building codes prior to installation.
- Installation Appointment
You will receive an installation start date to expect the contractors to begin work on your home. Our certiﬁed installers are then committed only to your project, to make sure we meet our deadline.
- Installation Begins
The installation team will arrive and make sure that you are comfortable with every step of the construction process.
- Installation Completion
The Project Manager assigned to your installation will provide you with constant updates throughout the process and serve as your point of contact should you have any questions.
- Final Walk Through
Once the project is complete, the Project
Manager will conduct a ﬁnal walk through with you to make sure you’re completely satisﬁed.
- Warranty Registration
Our bathroom products come with a limited lifetime warranty, which the Project Manager will review with you.
- Customer Satisfaction Survey
The ﬁnal step will be completing a survey to let your installers know how they’ve done and identify any areas where they can better serve customers in the future.